Terms & Conditions

By using this site, you agree to these terms of use. If you do not agree to these terms, you may not use this site. www.rydans.com reserves the right, at any time, to modify, alter, or update these terms of use, and you agree to be bound by such modifications, alterations, or updates on subsequent visits.

Order acceptance and processing all orders are accepted when your credit/charge/debit card is processed. Any email or other acknowledgment of your order is merely to report that your request has been received and will be looked at, and does not in any way denote acceptance of your order regardless of any wording on the email. www.rydans.com reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order.

It is not possible to cancel your order once it is delivered, you will always be contacted by one of our sales staff once you have placed your order online to confirm that your order is correct. This gives you an opportunity to modify or cancel your order before it is dispatched. You will be given an order number by email once your order is complete we ask that you keep note of this number to help you with any enquires.

The delivery of goods to you is deemed to be a separate contract for services, distinct from your contract to purchase the goods. Delivery may be affected in one or more installments. Changes to the delivery address made by the purchaser after the goods have left our warehouse will incur an additional charge of Ł30.00.

If an item on a delivery is damaged, our driver will mark it on your paper work and make our office aware so we can despatch a new undamaged item ASAP, one of our staff will then contact you straight away, to sort out delivery of the new item. Do not refuse the delivery unless every item is damaged. If you refuse a delivery with any undamaged items on it you will be charged for the return and the redelivery of those items.

The delivery drivers are not insured to take their vehicles on roads other than public highways. If you live in a remote location and your home is not on a public road, e.g. if you live at the end of a farm track, then the driver will deliver the goods to the end of the public road only. You accept this when placing your order and if you refuse the delivery because of the driver cannot drop at your door then you will be charged the actual delivery costs and collection fees. (This will apply to large, bulky item orders arriving on pallets like bathroom suites or shower enclosures. Smaller parcels can be usually delivered on foot by the driver.)

Delivery dates are approximate and not of the essence of the contract. Do not arrange for a plumber to install the items until after they have been delivered and checked for damage.

If for any reason expected delivery will exceed 7 days from the date of receipt of order the customer will be informed and given the opportunity to cancel the order.

The driver will break down the pallet and move the individual items to a single location of your choice outside the property. The drivers may be prepared to assist with moving the items into the property but this is entirely at their discretion, they are not obliged to do this and will not accept liability

The delivery will be made by a single driver, so if the items you have ordered are heavy please ensure that an able bodied person is available to assist the driver with the carrying. For Health and Safety reasons the driver cannot carry heavy items on his own.

Without prejudice to the statutory rights afforded to consumers under English law, www.rydans.com accepts no liability for any failure to ship products where this results from its inability to do so resulting from acts of god, civil commotion, riots, flood, drought, fire, legislation or other factors outside it's control, or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that it takes all reasonable steps to notify you within 14 days of order placement that products will not be shipped as ordered.

In such cases www.rydans.com will not process any payment or will immediately refund any payment made, in full. It is your responsibility to ensure that you order from www.rydans.com with sufficient lead time to prevent any loss or disappointment resulting from such non-shipment.

In the event that there is a pricing error on the website then www.rydans.com will not be bound to honour any orders made at that price.

Returns must be made through contacting us by telephone or sales@rydans.com. We aim to settle all returns within 3 days from first notification of cancellation, We will incur a return charge if the only reason for return is customer cancellation, the fee is 25% of the final total of the goods.

All product guarantee's are provided by the manufacturer and are not in any way endorsed or backed by RyDan. We pass on manufacturers warranties in good faith but we do not endorse them and they form no part of your contract with RyDan. For the avoidance of doubt if the manufacturer becomes insolvent you accept that the additional guarantee is lost.

In many cases the manufacturers provide an after sales team of engineers who will assist you with any problems that you may have with their products. If such a service exists we will provide you with the telephone number of the manufacturer's after sales team and to speed up the process you can make the necessary arrangements directly with them. In the event that you are not satisfied with the service they provide then please contact us and we will endeavor to resolve any problems for you.

We will arrange for a repair or refund the cost of the goods and the delivery charge for all faulty goods notified to us within 24 house of delivery. Please contact sales@rydans.com with any problems.

If the product has been installed and used for an extended period of time and no fault is found you will not be refunded and the product will be returned to you.

You agree to examine the delivery and report any missing items within 24 hours of delivery. We will not accept liability for any shortages if they are not reported within this time period.

Checking Goods For Carrier Damage and Notifying RyDan
(Please note that the following applies to carrier damage, which should be visible from external damage to the packaging. It does not apply to faulty goods, you are allowed a reasonable period to examine goods for faults after delivery)

If someone else is signing for the goods on your behalf you agree to advise them that the goods must be checked and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check.

This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "external sites"). www.rydans.com is not responsible for the availability of, or the content located on or through, any external site, nor for any transactions between you and such sites (including as to 'cookies', personal data, confidential information, or purchases of goods or services). You should contact the site administrator or webmaster for those external sites if you have any concerns regarding such links, content or transactions.

You agree that we can publish any comments that you send to us concerning the quality of our service or products on our website. We may use your name and town of residence, but we will not publish your email address, telephone number, website address or street address.

We aim to exceed our customer expectations as often as possible, however there may be rare occassions when a customer feels that they have not been treated fairly. If this is the case you agree that before posting any negative comments on any website, newsgroup, blog or other online resource you agree to write to the customer services department explaining the problem and allow 28 days to investigate and resolve the problem and/or respond in writing. If you are still unsatisfied then you agree to include the customer services reply in any online publication you make, to provide any readers with a balanced view.

Needless to say publication of negative material that is untrue will result in an action for libel against the publisher.